A Mongolian hair care brand approached One Plus One Packaging to produce 500 custom kraft mailer boxes featuring its white printed logo. The customer wanted practical, branded packaging with a natural kraft appearance, but an initial misunderstanding about box dimensions required clarification before production could proceed.
By providing visual dimension guidance, packaging mockups, and clear communication throughout the ordering process, our team helped the customer finalize the specifications and move forward with production.
The project demonstrates how accurate communication and straightforward packaging customization can help international beauty brands source packaging that meets their requirements.
Project Overview
| Project Details | Specifications |
|---|---|
| Client Location | Mongolia |
| Industry | Hair Care & Beauty |
| Product | Custom Kraft Mailer Boxes |
| Box Structure | Corrugated Mailer Box |
| Order Quantity | 500 Pieces |
| Final Box Size | 20 × 17 × 10 cm (L × W × H) |
| Material Appearance | Natural Brown Kraft |
| Printing | White Logo Printing |
| Special Features | Sealing Tape and Tear Strip |
| Initial Inquiry | September 17, 2026 |
| Production Completion | October 10, 2026 |
| Planned Shipment | October 12, 2026 |
A Mongolian Hair Care Brand Looking for Simple, Branded Packaging
On September 17, 2026, One Plus One Packaging received an inquiry from a customer in Mongolia who was looking for 500 custom packaging boxes for a hair care brand.
The customer’s main requirement was straightforward: a natural brown kraft box featuring the brand’s logo in white.
Rather than requesting complicated artwork, multiple printing colors, or decorative finishes, the customer preferred a minimalist appearance that would keep the brand identity clearly visible.
For beauty and personal care businesses, packaging serves two important purposes. It helps protect products during handling and distribution while presenting a consistent brand image to customers.
After discussing the packaging requirements, a custom corrugated mailer box with sealing tape and a tear strip was selected as the proposed solution.
This packaging structure is particularly useful for e-commerce orders because it combines a sturdy corrugated construction with practical opening and closing features.
However, one important challenge emerged before the order could be finalized.
The Challenge: Clarifying the Correct Box Dimensions
During the initial inquiry, the customer provided the dimensions as 10 × 20 × 17 cm.
Although the measurements appeared straightforward, there was some confusion about which number represented the length, width, and height.
In a subsequent message, the customer described the dimensions as:
Length: 20 cm
Height: 17 cm
Width: 10 cm
For custom packaging manufacturing, the correct orientation of these measurements is essential.
Even when the same three numbers are used, changing the length, width, and height can result in a different packaging structure.
For example, a box measuring 20 × 10 × 17 cm has different proportions from a box measuring 20 × 17 × 10 cm.
If these details are misunderstood, the finished packaging may not match the customer’s intended design or product placement requirements.
How Our Team Resolved the Issue
Instead of proceeding with assumptions, our packaging specialist sent the customer a visual diagram showing the length, width, and height of a mailer box.
This allowed the customer to identify exactly which dimensions corresponded to each side.
After reviewing the illustration, the customer clarified the measurements and confirmed the final size:
20 cm (Length) × 17 cm (Width) × 10 cm (Height).
With the dimensions clearly established, the project could move forward without uncertainty about the intended box proportions.
This was one of the most valuable parts of the communication process.
For overseas buyers sourcing custom packaging from China, dimensional diagrams and visual mockups can reduce misunderstandings and help ensure that manufacturers and purchasing teams share the same expectations.
Developing a Minimalist Kraft Mailer Box Design
Once the box dimensions were confirmed, the next step was to finalize the packaging appearance.
The customer shared a reference image of a brown kraft mailer box featuring the NOMADIC beauty logo printed in white.
The design requirements focused on simplicity and brand recognition.
The natural kraft surface would remain the dominant color, while the white logo would provide a clear visual contrast.
During the discussion, the customer briefly mentioned printing website information on two sides of the box. However, the later instruction was to print only the brand logo.
Our team followed this updated preference when preparing the packaging concept.
Natural Kraft Material with White Logo Printing
The selected packaging design combined several practical features.
Natural Brown Kraft Appearance
The uncoated kraft-style appearance gives the packaging a simple, understated look suitable for beauty and personal care brands.
White Logo Printing
The customer’s logo was printed in white on the exterior, creating a recognizable contrast against the brown surface.
Corrugated Mailer Box Structure
The corrugated construction offers a practical packaging format for handling, storage, and shipping. Board strength can be selected according to product weight and transportation needs.
Sealing Tape and Tear Strip
The specified sealing tape and tear strip provide a convenient packaging solution for e-commerce fulfillment. The sealing strip helps secure the package, while the tear strip allows the recipient to open it more easily.
Together, these details provided a packaging solution focused on practicality and brand presentation rather than unnecessary decoration.
Helping the Customer Visualize the Packaging Before Ordering
In addition to discussing materials and printing requirements, our team supplied packaging references and a three-dimensional box visualization.
These visuals helped the customer understand the proposed box structure and appearance.
A 3D mockup can be especially useful when a customer is purchasing customized packaging remotely.
It allows buyers to review the overall shape, proportions, opening mechanism, and visual presentation before committing to production.
For this project, the customer was able to compare the proposed packaging with the original reference image and confirm the general design direction.
After reviewing the materials and mockup, the customer replied positively and accepted the proposed solution.
With the main specifications confirmed, our team prepared the order quotation.
Confirming the 500-Piece Packaging Order
The quotation was based on the customer’s final packaging requirements.
The confirmed order specifications included:
Packaging Type: Custom Kraft Corrugated Mailer Box
Quantity: 500 Pieces
Dimensions: 20 × 17 × 10 cm
Exterior Appearance: Natural Brown Kraft
Branding: White Printed Logo
Structure: Mailer Box with Sealing Tape and Tear Strip
Shipping: Quoted Separately as Part of the Order Total
The customer reviewed the quotation and indicated that payment had been completed on September 17, 2026.
The process from initial inquiry to order confirmation took place on the same day.
This was made possible by addressing the customer’s questions directly and clarifying the specifications before moving ahead.
For small and growing brands, clear communication can be just as important as the packaging itself.
Accurate quotations, dimensional confirmation, and visual references help purchasing teams make decisions with greater confidence.
Bringing the Packaging Design into Production
Following order confirmation, the project moved into production.
The packaging was manufactured according to the agreed dimensions and exterior printing requirements.
The completed boxes featured a natural brown kraft appearance with the white NOMADIC beauty logo displayed on the lid.
The design maintained the minimalist presentation requested by the customer.
On October 10, 2026, production of the 500-piece order was completed.
Our team photographed the finished packaging and sent the images to the customer for review.
The completed boxes showed how the original packaging reference had been translated into a physical product, with the customer’s branding printed on the kraft surface.
The customer acknowledged the production update with a brief positive response.
From the initial inquiry on September 17 to production completion on October 10, approximately 23 calendar days had passed.
This timeline includes the initial consultation, design confirmation, order processing, and manufacturing period.
Final Checks Before International Shipping
After production was completed, our team continued communicating with the customer regarding shipment arrangements.
On October 10, the shipping address and shipping marks were sent to the customer for confirmation.
These details are especially important for international orders because incorrect shipping information can create unnecessary transportation delays or delivery problems.
The customer confirmed the provided information.
On October 11, our team informed the customer that shipment was scheduled for Monday, October 12, 2026.
The available communication records document the shipping arrangements and customer confirmation of the delivery details.
Project Outcome: A Practical Packaging Solution for a Beauty Brand
This project illustrates how even a relatively simple packaging order can benefit from professional communication and careful specification management.
The customer initially needed 500 customized kraft boxes but was uncertain about the correct dimensional orientation.
Through visual guidance, material references, and packaging mockups, One Plus One Packaging helped clarify the requirements and establish a clear design direction.
The resulting packaging combined a natural kraft appearance, white logo printing, and a practical corrugated mailer structure.
Several details made the project particularly meaningful:
1. Clear Dimensional Communication
Our team identified and resolved the confusion between length, width, and height before production.
2. Simple but Recognizable Branding
The natural kraft surface and white logo created a clean packaging appearance aligned with the customer’s original reference.
3. Small-Batch Customization
The 500-piece order demonstrated how brands can obtain customized corrugated packaging without requiring extremely large purchase quantities.
4. Visual Design Confirmation
Packaging references and a 3D mockup helped the customer review the design remotely.
5. Consistent Order Updates
From specification confirmation to finished-product photographs and shipping arrangements, our team maintained communication at important stages of the project.
For international beauty brands, a successful packaging project is not necessarily about using the most complicated design or expensive finishing techniques.
It is about selecting the right packaging structure, confirming accurate dimensions, and creating a finished product that supports the brand’s identity and practical needs.
Custom Kraft Mailer Boxes for Your Brand
Whether you operate a hair care brand, cosmetics business, online store, or wholesale distribution company, customized corrugated packaging can help you establish a consistent brand presentation.
At One Plus One Packaging, we provide OEM and ODM paper packaging solutions for international B2B customers.
Our customization services include:
Custom box dimensions and structures
Kraft and corrugated paper materials
Custom logo printing
Brand-specific packaging designs
Packaging mockups and material consultation
Custom mailer boxes for e-commerce and retail brands
With 13+ years of OEM/ODM packaging experience and a minimum order quantity of 500 pieces, our team supports brands looking for practical, customized paper packaging solutions.
Looking for a reliable custom kraft mailer box manufacturer?
Contact One Plus One Packaging to discuss your packaging requirements, confirm your box dimensions, and request a customized quotation.
Website: https://oneplusonepackaging.com/